Full Service

Happy gas pump via human interaction

Friday was the kind of day beckoning a toasty hat, and if you left it behind your ears would wonder why. I’ll be honest. Climate change does concern me. But seeing more green grass than snow this winter was appeasing — and particularly when approaching the age where snow is more perilous than pleasant. The dry but blustery 10 degree cold made it the kind of day I didn’t want to pump my own gas yet the car cried empty.

I’m not suggesting I’m declining or even readying retirement but I am a “boomer.” I grew up when a full service gas station meant getting windows washed — front and back, and an oil check with a tank of gas. As a bonus, they might even check and fill the tires’ air pressure. Those almost forgotten services exist only in memory and especially on a frigid day.

When I pulled up to the fuel pump at the Gas & Food Express, the young guy gingerly attended my car and the one across the island. Whether he was a Young Millennial or Gen Y, I couldn’t tell nor how he could stand the cutting cold. Hopefully that tiny booth for the cash register blasted heat. His medium-weight jacket looked anemic to me knowing I shivered walking 40 feet from home to car.

Contemplating how he felt working a shift in the below freezing temps, I wished I had a hot drink to offer. Instead, I reached into my purse and handed him a few bucks with the signed credit card receipt. “Thank you for being so pleasant on a very cold day,” I said. “Please get yourself a hot drink.”

“Well, thank you. Thank you, miss,” he responded.

Internally echoing cheerful surprise, I wondered if he knew the gift he gave an aging gal.

I find common courtesies previously taken for granted are often passé. Little in-between gestures of human significance make all the difference in a high tech world of downcast eyes and empty idioms such as “Here you go” instead of “Thank you.” It may have been a 10-second interaction but I drove away fueled with appreciation for a new kind of full service.